Legal

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the NexSentient website and services. Please read them carefully.

1. Acceptance of Terms

By accessing our website at nexsentient.com or using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our services.

If you are using our services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Our Services

NexSentient (Pty) Ltd (“NexSentient”, “we”, “us”, or “our”) provides AI transformation services, including:

  • Custom AI agent development
  • Enterprise integration and automation consulting
  • Access to the Orqen platform (subject to separate terms)
  • Technical implementation and support services

Specific services are governed by individual service agreements or statements of work, which take precedence over these Terms where applicable.

3. User Responsibilities

When using our website or services, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of any account credentials
  • Use our services only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Not interfere with or disrupt our services
  • Not use automated systems (bots, scrapers) without permission
  • Comply with all applicable laws and regulations

4. Intellectual Property

All content, trademarks, logos, and intellectual property displayed on this website are owned by NexSentient (Pty) Ltd or our licensors. This includes:

  • The NexSentient and Orqen names, logos, and brand assets
  • Website design, text, graphics, and code
  • Documentation and marketing materials

You may not copy, modify, distribute, or create derivative works from our intellectual property without prior written consent.

For client work delivered under a service agreement, intellectual property ownership is governed by the terms of that specific agreement.

5. Confidentiality

Any confidential information shared between parties in connection with our services shall be protected and not disclosed to third parties without consent. This obligation survives termination of these Terms or any service agreement.

6. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of these external sites. Accessing third-party links is at your own risk.

7. Disclaimer of Warranties

Our website and services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to:

  • Merchantability or fitness for a particular purpose
  • Accuracy, reliability, or completeness of content
  • Non-infringement of third-party rights
  • Uninterrupted or error-free operation

We do not warrant that our services will meet your specific requirements or that any errors will be corrected.

8. Limitation of Liability

To the maximum extent permitted by applicable law, NexSentient and its directors, employees, and agents shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, data, use, or goodwill
  • Damages arising from your use or inability to use our services
  • Damages arising from unauthorized access to your data

Our total liability for any claims arising under these Terms shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or $100 USD if you have not made any payments.

9. Indemnification

You agree to indemnify and hold harmless NexSentient and its affiliates, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

  • Your violation of these Terms
  • Your use of our services
  • Your violation of any third-party rights
  • Any content you submit or transmit through our services

10. Termination

We may suspend or terminate your access to our website or services at any time, with or without cause, and with or without notice. Upon termination:

  • Your right to use our services ceases immediately
  • Provisions that should survive termination will remain in effect (including intellectual property, confidentiality, limitation of liability, and indemnification)

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms with a revised “Last updated” date. Your continued use of our services after changes constitutes acceptance of the updated Terms.

12. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with applicable law, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services shall be resolved through:

  1. Negotiation: The parties will first attempt to resolve disputes through good-faith negotiation.
  2. Mediation: If negotiation fails, disputes may be submitted to mediation before an agreed-upon mediator.
  3. Arbitration or litigation: If mediation fails, disputes shall be resolved through binding arbitration or in courts of competent jurisdiction, as mutually agreed by the parties.

13. General Provisions

  • Entire agreement: These Terms, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and NexSentient.
  • Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
  • Waiver: Our failure to enforce any right does not waive our right to enforce it later.
  • Assignment: You may not assign these Terms without our consent. We may assign our rights and obligations without restriction.

14. Contact Us

If you have questions about these Terms, please contact us:

Last updated: March 2026