Legal

Privacy Policy

NexSentient (Pty) Ltd (“NexSentient”, “we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

  • Fill out a contact form (name, email, company, message)
  • Join our Orqen waitlist (name, email, company, use case)
  • Communicate with us via email or other channels
  • Engage our services under a contract

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

  • Device information (browser type, operating system)
  • IP address and approximate geographic location
  • Pages visited, time spent, and navigation paths
  • Referring website or source

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Deliver and improve our services
  • Send you updates about our products and services (with your consent)
  • Analyze website usage to improve user experience
  • Comply with legal obligations
  • Detect and prevent fraud or abuse

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, we process your personal data based on:

  • Consent: Where you have given explicit consent for specific processing activities
  • Contract: Where processing is necessary to perform a contract with you
  • Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
  • Legal obligation: Where processing is required to comply with applicable laws

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

  • Essential cookies: Required for basic website functionality
  • Analytics cookies: Help us understand how visitors use our website

We use Google Analytics 4 and Vercel Analytics to collect aggregated, anonymized data about website usage. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Third-Party Services

We use the following third-party services that may process your data:

  • Google Analytics: Website analytics (USA)
  • Vercel: Website hosting and analytics (USA)
  • Discord: Internal notification delivery (USA)

Each service operates under its own privacy policy and data protection measures. We only share the minimum data necessary for these services to function.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards including:

  • Standard contractual clauses approved by relevant authorities
  • Ensuring recipients maintain adequate data protection standards
  • Processing only the minimum data necessary

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Generally:

  • Contact form submissions: 2 years from last interaction
  • Waitlist data: Until you unsubscribe or 2 years of inactivity
  • Client project data: As required by contract and applicable law
  • Analytics data: 14 months (Google Analytics default)

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure hosting infrastructure
  • Access controls and authentication
  • Regular security assessments

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data (“right to be forgotten”)
  • Restriction: Request limitation of processing
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing based on legitimate interests
  • Withdraw consent: Withdraw previously given consent at any time

To exercise these rights, contact us at business@nexsentient.com. We will respond within 30 days.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised “Last updated” date. Your continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

If you are in the EEA or UK and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.

Last updated: March 2026